Refund and Adjustment Policy

At Shiprocket, we strive to ensure that our packaging materials meet the highest quality
standards. In the unlikely event that you face an issue, our policy is designed to address
concerns fairly while maintaining transparency.

Eligibility for Refund
Refunds are applicable only in cases of verified quality issues. This includes:

1. Defective Products: Visible manufacturing defects such as tears, weak adhesive, or
improper sealing.
2. Incorrect Specifications: Products that do not match the dimensions, materials, or
specifications ordered.
3. Evidence Required: Clear images, videos, or other proof of the issue must be
submitted within 48 hrs of receiving the product.

Refund Options

1. Full Refund:

For verified quality issues affecting the entire order.
Refund will be processed to the original payment method within 7-10 business days

2. Partial Refund or Adjustment:

For minor issues affecting part of the order, we may offer a refund for the affected items only.

Non-Refundable Cases

Refunds are not applicable in the following cases:
1. No quality issues or defects.
2. Issues caused by improper usage or storage after delivery.
3. Claims made beyond the specified timeframe.

Alternative Resolutions for Non-Refundable Cases

If a refund is not applicable, we offer:
1. Product Adjustment: Replacement of the affected items at a discounted rate.
2. Coupons or Credits: A discount coupon or store credit for future purchases, ensuring value for your investment.

How to Report an Issue
1. Contact our customer service team at packaging@shiprocket.in /9711621040 within
48hrs of delivery.
2. Provide your order details, a description of the issue, and supporting evidence (images
or videos).
3. Our team will review the case and propose a resolution within 2 business days

Return Policy

For refunds or replacements, the affected products may need to be returned. We will arrange the return pickup or provide instructions based on the situation.
We value your trust and are committed to resolving concerns promptly while maintaining the highest standards in our packaging solutions.

FAQ

We handover all of our shipments the very next day morning to our shipping partners. We deliver our orders within 4 to 5 days. All custom and offline orders take a bit higher time. Please contact packaging@shiprocket.in if in case you face any issue related to delivery.

We source packaging from well established firms who use quality raw material to craft packaging products. We are entitled to offer good quality products whereas You may compromise with quality while working with local vendors and it may impact your orders while routing to your customers. So take care of your customers and work with us!

You can write us an email to packaging@shiprocket.in!

Our team will contact you within 7/8 hours.

GSM refers to grams per square meter, and is a unit of measurement used to measure the weight and thickness of cardboard and paper. It's an important measurement for packaging because it indicates the quality and strength of the material, and how it will affect the appearance and feel of the packaging. We use 180 or 140 GSM paper boxes which is best suitable for ecommerce.

Microns stands for unit of measurement used to measure the thickness of plastic, such as polythene, and other materials. We use 60 + microns bags on our website.