Refund and Adjustment Policy

At Shiprocket, we strive to ensure that our packaging materials meet the highest quality
standards. In the unlikely event that you face an issue, our policy is designed to address
concerns fairly while maintaining transparency.

Eligibility for Refund
Refunds are applicable only in cases of verified quality issues. This includes:

1. Defective Products: Visible manufacturing defects such as tears, weak adhesive, or
improper sealing.
2. Incorrect Specifications: Products that do not match the dimensions, materials, or
specifications ordered.
3. Evidence Required: Clear images, videos, or other proof of the issue must be
submitted within 48 hrs of receiving the product.

Refund Options

1. Full Refund:

• For verified quality issues affecting the entire order.
• Refund will be processed to the original payment method within 7-10 business days

2. Partial Refund or Adjustment:

• For minor issues affecting part of the order, we may offer a refund for the affected items only.

Non-Refundable Cases

Refunds are not applicable in the following cases:
1. No quality issues or defects.
2. Issues caused by improper usage or storage after delivery.
3. Claims made beyond the specified timeframe.

Alternative Resolutions for Non-Refundable Cases

If a refund is not applicable, we offer:
1. Product Adjustment: Replacement of the affected items at a discounted rate.
2. Coupons or Credits: A discount coupon or store credit for future purchases, ensuring value for your investment.

How to Report an Issue
1. Contact our customer service team at packaging@shiprocket.in /9711621040 within
48hrs of delivery.
2. Provide your order details, a description of the issue, and supporting evidence (images
or videos).
3. Our team will review the case and propose a resolution within 2 business days

Return Policy

For refunds or replacements, the affected products may need to be returned. We will arrange the return pickup or provide instructions based on the situation.
We value your trust and are committed to resolving concerns promptly while maintaining the highest standards in our packaging solutions.